Terms of service

The following terms and conditions govern your use of yourova.com (hereinafter referred to as "Website") owned by Ova Care LLP (hereinafter referred to as "we", "us" or "our").

By using the Website, you accept and agree to the terms and conditions under these Terms of Use.

This Terms of Use were updated on 22 September 2026.

Terms of Sale

The Website offers for tampons, panty liners and other period care (hereinafter referred to as "Products"). By accessing the Website or purchasing the Products you agree to the terms and conditions set forth herein in this Terms of Use.

We reserve the right to refuse service to anyone for any reason at any time.

Prices of our Products/Services/Subscriptions are subject to change without notice. We reserve the right to modify or discontinue any Product/Service/Subscription (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of any Product/Service/Subscription.

We also reserve the right, with or without notice, to reduce the quantity of any Product/Service/Subscription to be provided to you, at our sole discretion.

Warnings for Ova Tampons

  • Change your tampon every 4-8 hours, even on low flow and spotting days.
  • If you require higher absorbency tampons to manage extremely heavy flow or post-pregnancy flow, Ova tampons may not be best suited for your flow.
  • If you experience any discomfort or irritation while using a tampon, kindly discontinue usage. If discomfort persists, consult a doctor.
  • Tampon use has been associated with an increased risk of Toxic Shock Syndrome (TSS). If you experience symptoms like sudden fever, dizziness, rashes, vomiting while using a tampon, remove it and see a doctor immediately.
  • When you meet with your doctor, it's very important to let him or her know that you've been using tampons. If you have ever had TSS, you should not use tampons until you have discussed it with your doctor. You may not have developed resistance to the toxin and could get TSS again.
  • Read the enclosed medical handbook for further warning and information.

Warnings for Panty Liners

  • One liner should not be used for more than 8 hours.
  • If you experience any discomfort or irritation while using a liner, kindly discontinue usage. If irritation persists, consult a doctor.
  • Read the enclosed medical handbook for further warning and information.

Eligibility and Age Restriction

You may access and use the Website only if you are legally competent to enter into a binding contract under applicable law.

If you are under the age of eighteen (18) years, you may use the Website only under the supervision of, and with the consent of, a parent or legal guardian, who agrees to be bound by these Terms of Use on your behalf and shall be responsible for your use of the Website.

By permitting a minor to access or use the Website, the parent or legal guardian represents and warrants that they have reviewed and accepted these Terms of Use and assume full responsibility for the minor's use of the Website, and shall comply with all content-related, age-appropriate access, and consent mechanisms made available through the Website in connection with such use.

Age, Authority and Compliance Representations

By accessing or using the Website, you represent and warrant that:

  • All information provided by you, including information relating to your age, identity, eligibility, or authority to use the Website, is true, accurate, complete, and not misleading;
  • Where you provide information or documentation on behalf of a minor or another individual, you are the parent, legal guardian, or legally authorised representative of such individual and are duly authorised to provide such information and consent on their behalf; and
  • Your access to and use of the Website complies with these Terms of Use and all applicable laws and regulations.

Intellectual Property Rights

All content, material, and information on the Website, including without limitation text, images, designs, graphics, logos, product names, trademarks, software and underlying code are owned by Ova Care LLP, and protected by applicable intellectual property laws, including copyright, trademarks and other intellectual property rights. No right, title, or interest in or to the Website or any Content is transferred to you. You shall not copy, reproduce, modify, adapt, translate, distribute, transmit, display, perform, publish, license, sell, exploit, or create derivative works from any content, in whole or in part, without our prior written consent. You agree that all such materials are not for your personal or commercial use and that you will not use such material, including any protected trademark, copyright and other intellectual property to disparage, discredit, or malign us or any of our products, in any media or forum whatsoever. Any unauthorised use of the Website or the Content may result in termination of your access to the Website and may also give rise to civil and/or criminal liability under applicable law.

Use of Website

You agree not to misuse the Website for any illegal purpose. You agree not to damage the Website and use for fraudulent or unlawful activity. You agree not to copy, reproduce, publish, or distribute any material of the Website. We do not warrant that the Product description or the contents of the Website are accurate, complete, reliable, current or error-free.

The Products available on the Website, are for your personal use only. The Products, or samples thereof, which you may receive from us, shall not be sold or resold for any commercial purposes.

You should carefully read the medical handbook enclosed with the Products prior to use. You should always seek the advice of your physician or other qualified health provider, with any questions you may have regarding your personal health or a medical condition, including diagnosis and treatment for your specific medical needs. You should not rely on any information obtained from the Website as a substitute for professional medical advice, and you should never disregard or delay seeking professional medical advice due to information you have obtained from the Website.

Opt In

Notwithstanding your registration with National Do Not Call Registry (In Fully or Partly blocked category under National Customer Preference Register set up under Telecom Regulatory Authority of India (TRAI)), you hereby express your interest and accord your wilful consent to receive communication (including commercial communication) in relation to us. You further confirm that any communication, as mentioned herein above, shall not be construed as Unsolicited Commercial Communication under the TRAI guidelines and you have specifically opted to receive communication in this regard on the telephone number provided by you by visiting this Website.

Privacy Policy

Your privacy is important to us. Please refer to our privacy policy, which governs how we use your information, available at the Website.

Disclaimer of Warranty / Limitation of Liabilities

All Products made available on or through the Website are provided "As Is" and "As Available" without any warranty of any kind, either express, implied or otherwise, including without limitation, any implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

We and our affiliates, and their staff do not warrant, and hereby disclaim any warranties, either express, implied or otherwise, with respect to the Website, content quality, accuracy, completeness and adequacy, or that the Product will meet your need or expectations.

We and our affiliates do not warrant that the Website will operate in an uninterrupted manner, and it is free of viruses or other harmful components.

Except as prohibited by law, you agree that we and our affiliates will not be liable to you for any loss or damages arising out of or relating to these Terms of Use, or your (or any third party) use of or inability to use the Website.

We and our affiliates are not liable for any incidental, consequential, indirect or punitive damages arising out of your access to, or use of, the Website or the operation of the Website or failure of the Website to operate or any damages or injury caused by, including but not limited to, any error, omission, interruption, defect, delay in operation of transmission, computer virus, or line failure. In any event, our total liability to you for all losses, damages, and causes of action (in contract, tort (including without limitation, negligence), or otherwise) will not be greater than the amount, if any, paid by you to access the Website. Your acceptance of this limitation of liability is an essential term of this Terms of Use, and you acknowledge that we would not grant access to the Website without your agreement to this term.

We and our affiliates will not directly contact you via phone calls, SMS, email or any other form of communication to disclose or verify any of your personal information such as address, email, passwords, Aadhar/PAN card numbers, bank account details and other financial information and/or any other sensitive personal information and we and our affiliates will not be liable to you for any loss or damages arising out of or relating to the above. We and our affiliates may however reach out to you in the event of inadequate or insufficient information provided on the Website with respect to your order details and you may at your discretion provide such information if you deem it appropriate. We and our affiliates will not induce you to engage in any lottery, rewards, lucky draws, etc. If you have ever responded to any such fraudulent communication, please report the same to our customer support team at care@yourova.com.

Indemnification

You agree to indemnify, defend, and hold harmless Ova Care LLP its affiliates, officers, directors, employees, and agents from and against any claims, losses, damages, liabilities, penalties, costs, or expenses (including reasonable legal fees) arising out of or relating to:

  • Any breach of these Terms of Use by you;
  • Any violation of applicable law or regulation in connection with your access to or use of the Website;
  • Any use, misuse, or inability to use the Website, or any activity undertaken through the Website, including any consequences arising therefrom, except to the extent caused solely by our gross negligence or wilful misconduct;
  • Any misrepresentation or false statement regarding your age, identity, eligibility, or authority to use the Website;
  • The submission, upload, or use of any forged, inaccurate, misleading, or unauthorised documents or information; or
  • Any use of the Website by a minor or other individual through your account without valid consent or authority.

Termination

The obligations and liabilities under these Terms of Use, as may be applicable to you, shall survive post your ceasing to use the Website or post closure of our operations, whichever is earlier.

If, in our sole judgment, you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Use, you will be solely liable for any and all losses suffered by us due to your non-compliance, and you agree to pay all amounts due to us, forthwith upon being notified of the same. We shall be at liberty to take such action as may be available to us under law for failure to indemnify, including but not limited to denying you access to the Website (or any part thereof).

Governing Law and Jurisdiction

These conditions are governed by and construed in accordance with the laws of India. You agree to submit to the exclusive jurisdiction of the courts of Mumbai.

Severability

The provisions contained in this Terms of Use are enforceable independent of each other. If any provision is determined by the competent court to be unenforceable, the other provisions will continue in effect.

Changes to Terms of Use

This Terms of Use is effective as of 22 September 2026 and will come into effect except with respect to any changes in its provisions in future. The changes to the provisions of this Terms of Use will come in effect immediately after being posted on this Website. We may change our Terms of Use from time to time. If we do, we will abide by this Terms of Use on our Website which will bind to you as and when updated.

Your continued use of the Service after we post any modifications to the Terms of Use on the Website will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Terms of Use.

If we make any material changes to this Terms of Use, we will notify you either through the email address you have provided us, or by placing a prominent notice on the Website.

Grievance Officer

In accordance with the applicable law, the name and contact details of the Grievance Officer who may be contacted are published on the Website.

Grievance Officer Details:
Priti Gala
Director & Grievance Officer
care@yourova.com
OVA CARE LLP, 202 Prithvi Emperor, New Prabhadevi Road, Mumbai 400025.