FREQUENTLY ASKED QUESTIONS
TAMPONS: STARTING OUT
I've never used a tampon. Is OVA a good place to start?
The full-size applicator and smooth tip are designed to feel controlled and comfortable, and the 4-count try size means you can see how it feels without committing to more.
Does it hurt?
It shouldn't. A correctly placed tampon isn't something you feel at all. If it's uncomfortable, it's usually sitting too low, or the absorbency is higher than your flow needs that day. Discomfort isn't something to push through here. Try a lower absorbency, and if it keeps happening, a gynaecologist is the right person to ask.
Can it get lost inside me?
No. The vagina is a closed passage so the tampon stays in place until you remove it. The string stays outside for removal. A little OVAexplanation: the string is sewn through the length of the tampon and knotted, it is not just attached at one end. It is built and tested to handle far more of a pull than removal needs.
What if I can't get it in the first time?
That's common and it isn't a verdict on anything. Most people find it easier sitting or with one foot raised, angling towards the lower back rather than straight up. If it feels uncomfortable, try again. If it doesn't work today, it can wait.
How do I choose between Regular and Super?
Go by your flow, not the day of your cycle. Regular suits light-to-medium days (6–9g); Super suits heavier days (9–12g). Our mixed pack covers both. Choose the lowest absorbency that comfortably manages your flow.
How often should I change it?
Every 4 to 8 hours, and never more than 8. If one lasts the full 8 hours comfortably, you may want to try a lower absorbency next time.
Can I swim with one in?
Yes. Insert a fresh tampon before you get in. Water doesn’t soak into the tampon, though it can expand slightly, so change it after swimming. The every-4-to-8-hours rule still applies.
Can I pee with one in?
Yes. You don’t pee and menstruate from the same place, so you can absolutely pee while wearing a tampon. The only thing to be mindful of is the string; tuck it forward or to the side so it stays dry.
Can I use one on my lighter days?
You can, but a tampon works best when there's flow to absorb. On very light days, a liner is usually more comfortable.
Can I use tampons with an IUD?
Generally yes, but this is a question for the doctor who fitted it as they will know your placement. We'd rather point you there than guess.
Where do I throw it away?
In the bin and wrapped - tampon, applicator and wrapper. Not the toilet.
TAMPONS: Safety & Materials
What are OVA tampons made of?
The tampon and string are made from GOTS certified organic cotton. No fragrances, no dyes, no synthetic fibers. The applicator is a separate BPA-free polyethylene tube.
What is TSS, and should I be worried?
TSS is a rare illness caused by toxins from bacteria that many of us already carry, harmlessly, on our skin and in our bodies. It isn't something only a tampon can give you, and it isn't specific to periods, it affects men and children too.
The reason every box of tampons carries a warning comes down to one product from 1980: a super-absorbent synthetic tampon designed to be worn much longer than usual. It was recalled, and the rules changed with it. Absorbency is now standardised and measured, warnings are mandatory, and tampons today are a different product from the one that caused the problem. Cases linked to tampons have fallen dramatically since.
It is now very rare, affecting an estimated 1 in every 1,00,000 menstruator a year.
Do they expire?
They are best before 3 years from manufacturing date. Most organic cotton tampons comfortably run 3 to 5 years unopened. Store them somewhere dry, away from the bathroom floor.
Where are OVA tampons made?
They're manufactured in China, at a facility certified to ISO 13485 and registered with the US FDA, and imported to India by OVA Care LLP (202 Prithvi Emperor, New Prabhadevi Road, Mumbai 400025).
GENERAL FAQ's
Do you ship across India?
We currently ship orders across India to all serviceable pin codes via trusted logistics partners, including but not limited to , Delhivery, Bluedart, Ekart and DTDC .
How long will it take to deliver?
Once we receive your order it takes us 24 to 48 hours to process it for shipping. Metro city pincodes can expect to receive orders in 1-3 business days, while remote pincodes can expect slightly londer delivery timelines. Unforseen delays may occur on the delivery carrier's end or due to public holidays and festivals.
Do you offer COD as a payment option?
Cash on Delivery (COD) is available for your convenience at an additional charge which will be applied to your cart total at checkout. COD orders are costlier for businesses to fulfill and failed delivery costs really add up. Kindly make sure a person is present at the delivery location to accept the order and make the payment. Multiple unsuccessful delivery attempts may result in the order being cancelled.
How do I track my order?
Once your order is shipped, you will receive a confirmation message with tracking information. You can use this information to track your order's progress and estimated delivery date.
Can I return or exchange something?
Because of the nature of our product, we are unable to accept returns or offer exchanges. If you’re unsatisfied with your order, please reach out to care@yourova.com so we can learn from your feedback and make things better next time.
If your product arrived damaged, please contact us immediately!
Something arrived damaged or wrong. What do I do?
Email care@yourova.com with your order number and a photo, and we'll sort it out.
We'll acknowledge your complaint within 48 hours and resolve it within one month, in line with the Consumer Protection (E-Commerce) Rules, 2020.
Do you work with offices, studios or gyms?
Yes, we love growing our B2B community! For any bulk orders or partnerships WhatsApp us at +91 8452984579 or write to care@yourova.com and we'll come back to you.