Refund policy

Your personal wellbeing is important to us, and we strive to maintain high standards of hygiene. Due to the intimate and sterile nature of our products, we are unable to accept returns or exchanges. All sales are final except in cases where a product arrives defective, damaged, or incorrect.

If there is an issue with your order, please contact us at care@yourova.com within 7 days of delivery confirmation, and we'll be happy to assist.

To help us resolve the issue as quickly as possible, please include:

• Your order number
• A brief description of the issue
• Photos of the product and packaging

Upon receipt of the grievance, we will conduct a full and thorough examination and notify you within a reasonable time. Approved issues may be resolved with a replacement or refund, depending on the nature of the issue, at our discretion.

Items bought from Authorised Retailer

Unfortunately, we cannot provide returns, replacements or refunds for products purchased at another retailer. If you purchased Ova products from an authorised retailer, please reach out to them for assistance.

Return, exchange, and refund requests for products purchased through an authorised retailer must be raised directly with the retailer. Their own returns and refund policy will apply.